ACH Tax Refund Exceptions Posting & Liabilities

ACH Tax Refund Exceptions Posting & Liabilities 

Thursday, February 15, 2024 
11:00 am – 12:00 pm Eastern

The federal government is one of the single-largest users of the ACH Network, and the IRS is preparing for a busy season. Proper handling of ACH tax refunds and exceptions is crucial to reducing losses, increasing compliance, and keeping accountholders happy. Now is the time to prepare.


  • Properly identify incoming IRS tax refunds
  • Understand your obligations for funds availability 
  • Distinguish between federal and state tax refunds
  • Explain your responsibility for name mismatches
  • Handle any exception items with ease


With a majority of tax refunds delivered via ACH each spring, financial institutions are gearing up for the associated challenges. Attend this session to ensure your ACH tax refund processing will be efficient and to protect your financial institution from losses associated with incorrect payment handling. This session will cover:

  • Name/account number mismatches
  • Deceased recipients
  • Posting to incorrect accounts
  • Other exception items


This informative session is ideal for ACH operations staff, AAP candidates, auditors, and compliance staff.


  • Employee training log 
  • Interactive quiz
  • PDF of slides and speaker’s contact info for follow-up questions
  • Attendance certificate provided to self-report CE credit


Michele L. Barlow, AAP, APRP, NCP, Macha/PAR

Michele Barlow is the Senior Vice President at Macha/PAR (Everything Payments, Everywhere), a payments association with offices in Wisconsin and Maryland. She is responsible for development and execution of association training and certification programs, conference and event planning, and member service. Michele is a past member of Nacha’s Blue Ribbon Panel and a current member of the Payments Institute’s Board of Regents and the APRP Oversight Panel. She is active on other national committees, and a frequent speaker at industry events. 

Prior to joining Macha in 2009, Michele was a corporate trainer for a financial institution. She obtained her AAP and NCP certifications in 2010 and 2011 respectively and has been granted the APRP designation. She holds a bachelor’s from the University of Wisconsin.

Attendance verification for CE credits provided upon request.

Webinar Sponsored by Financial Education & Development

If you are having issues with registering online, please contact CBAO's Education, Training & Special Events Coordinator, Malia Widder, (614) 610-1877.

Registration Options (Member/Non-Member Pricing)
Live Webinar ($265/$400) – The live webinar option allows you to have unlimited connections within your institution to virtually attend the Live Webinar. The session includes question and answer sessions, handout and take-away toolkit, and the presenters contact information for follow-up, will all be emailed to you the morning of the live webinar.

On-Demand Webinar + Free Digital Download ($295/$450
– Can’t attend the live webinar? This option provides a recording of the live event, including audio, visuals, and handouts. We even provide the presenter’s email address for follow-up questions. You will receive an email with the recorded webinar link, which can be viewed anytime 24/7, beginning 2 business days after the live webinar. You will also receive instruction on how to download a free digital copy of the webinar to your PC, which you may keep and use indefinitely.

Both Live Webinar & On-Demand Webinar + Free Digital Download ($395/$600
– Includes Live Webinar and Recorded Webinar options above.

Sign in or create an account to register Last day to register is 8/15/2024