ACH Tax Refund Exceptions Posting & Liabilities 

Thursday, February 15, 2024 
11:00 am – 12:00 pm Eastern

The federal government is one of the single-largest users of the ACH Network, and the IRS is preparing for a busy season. Proper handling of ACH tax refunds and exceptions is crucial to reducing losses, increasing compliance, and keeping accountholders happy. Now is the time to prepare.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

• Properly identify incoming IRS tax refunds
• Understand your obligations for funds availability 
• Distinguish between federal and state tax refunds
• Explain your responsibility for name mismatches
• Handle any exception items with ease

WEBINAR DETAILS 

With a majority of tax refunds delivered via ACH each spring, financial institutions are gearing up for the associated challenges. Attend this session to ensure your ACH tax refund processing will be efficient and to protect your financial institution from losses associated with incorrect payment handling. This session will cover:

• Name/account number mismatches
• Deceased recipients
• Posting to incorrect accounts
• Other exception items

WHO SHOULD ATTEND? 

This informative session is ideal for ACH operations staff, AAP candidates, auditors, and compliance staff.

TAKE-AWAY TOOLKIT

• Employee training log 
• Interactive quiz
• PDF of slides and speaker’s contact info for follow-up questions
• Attendance certificate provided to self-report CE credit

SPEAKER

Michele L. Barlow, AAP, APRP, NCP, Macha/PAR

Michele Barlow is the Senior Vice President at Macha/PAR (Everything Payments, Everywhere), a payments association with offices in Wisconsin and Maryland. She is responsible for development and execution of association training and certification programs, conference and event planning, and member service. Michele is a past member of Nacha’s Blue Ribbon Panel and a current member of the Payments Institute’s Board of Regents and the APRP Oversight Panel. She is active on other national committees, and a frequent speaker at industry events. 

Prior to joining Macha in 2009, Michele was a corporate trainer for a financial institution. She obtained her AAP and NCP certifications in 2010 and 2011 respectively and has been granted the APRP designation. She holds a bachelor’s from the University of Wisconsin.

Attendance verification for CE credits provided upon request.

Webinar Sponsored by Financial Education & Development

If you are having issues with registering online, please contact CBAO's Education, Training & Special Events Coordinator, Malia Widder, (614) 610-1877.